Return and Exchange Policy

RETURN & EXCHANGE PROCESS FLOW

 At Retired Inspirations, we want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as effortless as possible!

Unworn or unwashed merchandise can be returned or exchanged within 15 days of the original order date if accompanied by original tags and packaging.

All online order returns, refunds and exchanges must be made through our returns process through our customer service team via info@retiredinspirations.com

Please note, any custom made items, personalized items, worn or used items cannot be returned or exchanged. 

We do not offer refunds or replacements when customers enter the wrong shipping address.

We do not offer refunds or replacements when customers misspell or enters the wrong name on personalized products.

We do not offer refunds or replacements when the delivery service (USPS, UPS FedEx, etc.) delivers the package beyond the estimated delivery dates.  Those dates are only an estimate.

HOW TO RETURN OR EXCHANGE AN ITEM

  • To begin the returns process, please send an email to our customer service support team at info@retiredinspirations.com with your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund.
  • As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-72 hours.
  • If the order qualifies as approved for return/refund, our team will be sending you a return label to your email address.
  • Package your return using the return label from our customer service team and drop off at a USPS facility. You need to use the return label sent by our customer service team. 
  • You will be notified when your return has been received at our warehouse. Once received, we can do one of the following options:
    • We can refund your original form of payment in 3-5 business days. (Minus a 30% restocking fee and the cost for return shipping & handling)
    • We can send a replacement of the order and have it ready within the next 3 - 12 business days (dependent on the item ordered)

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office (and/or a police report if your package was stolen by porch pirates) .  Once we validate that the post office claim id and/or police report is valid, we will be sending a replacement. However, you are responsible for shipping and handling for the replacement item. 

We charge a 30% restocking fee for any kinds of custom apparels, flags and custom design items.

Have more questions? Reach out to our Customer Support Team via email at info@retiredinspirations.com